User Privacy Policy


This privacy statement discloses the privacy practices for Coinsilium Group Ltd (details below). We do not share users' details with any 3rd parties. It is important for you to review this Privacy Policy.

This policy is effective as of 25th May 2018 and replaces the previous version so as to comply with the provisions set out under the European Union General Data Protection Regulation and the Privacy and Electronic Communications Regulations and to reflect changes on the Coinsilium website. 

Information Collection and Use

Coinsilium Ltd is the controller of the information collected on this site. Our primary purpose in collecting personal information is to provide you with an efficient experience, and our shareholders with relevant information in keeping with our responsibilities as a listed company.  We use your personal information to provide the services and customer support that you request; tailor and improve our services and the content and layout of our website; and where users have given us their consent, to deliver targeted marketing.  We will not sell, share, or rent this information to others, nor shall we use it other than in the ways disclosed in this statement.  This information is stored on Coinsilium computers and databases, and access is restricted to specific personnel.  We store this information to ensure that you receive the type of communications from us that you have consented to, and to respond to your enquiries. 

Coinsilium Ltd collects and stores information from users at several different points on our website:

Registration and email preferences

In order to use some features of this website, users may first be required to complete a registration form. During registration, users are required to complete mandatory fields including name and email address. This information is used to contact users about the topics on our site where they have expressed interest. If you register to use the site, access to your personal details is restricted. Only the necessary Coinsilium personnel are able to view and amend your information in order to administer any services that you require. We use a third-party mailing list specialist, Mailchimp, to deliver our email research and marketing communications.   We gather statistics around email opening and clicks using industry standard technologies so that we can analyse our reports for readership trends. For more information, please see Mailchimp’s Privacy notice.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. uses cookies to personalise your experience, and to allow us to analyse how users browse the site. Users have the option of disabling or not accepting cookies by changing the preferences on their browsers*. If users opt to disable cookies, they will still be able to use our Web site, however, they may not be able now or in future to use certain functionality. No personally identifiable information (e-mail address, name, etc.) is collected with the cookies that we set.

Different browsers have different cookie settings. See the "Help" section of your particular browser for more information on working with cookies.

Web Statistics

When someone visits, we use a third party service, Google Analytics,to collect standard internet log information such as IP addresses and details of visitor behaviour patterns. IP addresses are not linked to personally identifiable information.We do this to find out things such as the number of visitors to the various parts of the site, analyse trends, administer the site, track user movement, and gather broad demographic information for aggregate use for reporting and potentially advertising and sponsorship purposes. All information processed remains anonymous; we do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

To opt out of being tracked by Google Analytics across all websites visit

If you have registered on our website or made a written request to receive our email newsletters, we may also track your usage of our website using tracking in order to analyse how our site is being used.


We may share aggregated demographic information with business affiliates, for example advertisers. This is not linked to any personal information that can identify any individual person. We may share statistical information about our email distribution and website traffic with our corporate clients.  When we do this, the data is strictly processed in way which does not identify individuals.  We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, in order for us to offer our services to our users; enhance the quality of our service from time to time; and protect the interests of our users, we will in limited circumstances share some of your personal information with third parties under strict restrictions, as described in more detail in the section "Our Use and Disclosure of Information".

Our Use and Disclosure of Information

Internal Uses: The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy..


Disclosure to Third Parties: We will not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent and will only disclose this information in the limited circumstances and for the purposes described in this policy.


This Web site contains links to other sites. Please be aware that Coinsilium Ltd does not claim any responsibility for the privacy practices of such other sites, and this policy does not apply to any external site that you might visit. We encourage our users to be aware when they leave our sites and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.


This website takes every precaution to protect our users' information, and we have security measures in place to protect the loss, misuse, and alteration of the information under our control. For example, users' passwords are stored in encrypted  form.


We communicate with users to provide requested services and to discuss issues relating to the site via e-mail.

Rights to withdraw consent

Our users are given the opportunity to "opt in"  and tailor the content that they receive.  If you don't wish to receive marketing communications from us, you have the option to withdraw your consent at any time.  You can withdraw your consent during registration, by following the unsubscribe links in the marketing email, by logging into your account, or by contacting us using our information at the bottom of this page with a request to unsubscribe. We take your privacy seriously.  We will only store your information for as long as you have provided consent to receive our communications. 

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as an e-mail address), or if a user no longer desires our service, you can rectify your data by clicking on the ‘Update your preferences’ button visible in all of our marketing.

Access to personal information

Coinsilium tries to be as open as it can be in terms of giving people access to their personal information. Users have the right to access, rectify and erase their personal data.  Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

give you a description of it;

tell you why we are holding it;

tell you the origin of it;

tell you who it could be disclosed to; and

let you have a copy of the information in an intelligible form.

To make a request to Coinsilium for any personal information we may hold you need to put the request in writing to our details specified at the bottom of this page.

Notification of Changes

We keep our privacy policy under regular review.  This privacy notice was last updated on 25th May 2018.  If we decide to change our privacy policy, we will post a comment on this page that the policy has changed so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

How to contact us

If you want to request information about our privacy policy, or contact us regarding security and privacy, please email, speak to us on 0203 889 4312 or write to us:

FAO Compliance Officer

Coinsilium Ltd



The Company referred to in this agreement and policy is Coinsilium Ltd, trading as Coinsilium, of 32 Threadneedle Street, London EC2R 8AY, Company Nr 09121346. Our telephone number is 020 3889 4312.